Orders & Payments:
Q. Do you have a minimum order amount?
A. LEM Products Inc requests a minimum order value of $150.00.
Q. What are your standard payment terms?
A. 1% 10-Net 30 days payable in US dollars.
Q. Do you accept credit cards?
A. VISA, MasterCard, Discover and American Express are all accepted.
Shipping & Returns:
Q. What is delivery time for standard and custom products?
A. LEM Products Inc. offers standard product that ships in 2-5 days. Custom manufactured products typically ship in within 10 to 15 business days.
Q. What are shipping terms?
A. Prepaid and Added, FOB Montgomeryville PA, unless otherwise specified on your quote.
Q. How can I return a product if it is damaged or incorrect?
A. Contact your LEM customer representative for return authorizations within thirty (30) days of receipt of product. Authorized returns for stock product ordered in error are subject to a 20% restocking fee. Returns must be shipped freight prepaid.
Q. Do you offer warranties?
A. Yes, click here for more information on our warranties.
LEM products are sold with the understanding that the buyer will determine their suitability for, and adaptability to, the intended use. LEM Products Inc. warrants to the buyer that its products are free from defects in workmanship but limits its obligation under this warranty to repair or replacement of the product shown to LEM Products Inc.’s satisfaction to have been defective at the time of sale, provided LEM Products Inc. is notified in writing of the defect within 30 days of delivery of the product. Exposure to harmful materials and chemicals, improper installation or operation, misuse or unauthorized alteration or modification of any LEM Products, Inc. product may void this warranty.
This warranty is non-transferable and does not extend to any persons obtaining the product from the buyer. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED, TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE, and of any other obligations of liability on the part of LEM Products Inc.
Under no circumstances will LEM Products Inc.be liable for any loss, damage, expense or direct, indirect, incidental, special or consequential damages of any kind relating to LEM Products Inc. products pursuant to any legal theory or cause of action, even if LEM Products Inc. has been advised of the possibility of such damages. Under no circumstances shall damages exceed the amount actually received by LEM Products Inc. from buyer for such product.
To obtain warranty service, contact the Customer Service Department for assistance in determining the nature of your problem and, if necessary, a return authorization number (RA #). No shipments will be accepted without a return authorization number (RA #) printed clearly on the package. Credits will not be issued prior to receipt and inspection of returned products.
All prices are subject to change without notice.
Q. Do you have local reps and/or distributors?
A. Please call us for the nearest sales representatives or distributor or click here and scroll down.
Q. How do I request a catalog?
Q. My part number starts with “FN”, why can’t I find it on your site?
A. Any LEM Products Inc part that starts with “FN” which stands for file number, was created as a custom part to meet an end user’s specification. We are happy to quote these parts for you, please contact our customer service team for assistance – 800-220-2400 x 3112, email@example.com.
Q. What is a “frangible” label?
A. A frangible label is made of material that will shred into tiny pieces when someone attempts to remove the label. It is considered vandal proof due to the nature of the material to chip away, the label would not allow a person to be able to peel it off in one piece.
Q. What sign materials last the longest?
A. All of the signs that we produce are made to be durable and last for many years.
The most durable sign materials we offer are porcelain and fiberglass. For more information reference the our sign selection guide in our digital catalog page 92-93.
Q. What type of tags will last outside against the weather?
A. All LEM Products tags are engineered with outdoor durability in mind, but our most durable stock tag is the LTS series Self Laminating Tag. This product is made of PVC with clear Polyester overlaminate that is UV and moisture resistant. It has a service temperature range of -40°F to 180°F.
Q. When should I use Danger, Warning or Caution on a sign?
A. OSHA and ANSI require that safety signs indicate the degree of hazard and define the specific action that, without identification, may lead to death or injury.
DANGER safety signs are used to indicate that there is an immediate hazard with a high probability of death or severe injury.
WARNING safety signs indicate that there is a potentially hazardous situation, which, if not avoided, could result in serious injury or death.
CAUTION safety signs are used to alert people of a potential hazard. The hazard may result in minor or moderate injury, but not death.
Additional Safety Sign Headers
NOTICE safety signs indicate the need to provide general information to avoid confusion.
SAFETY, THINK, and EMERGENCY headings are used with information about health, housekeeping, first aid, medical equipment, and general safety.
Q. Do you comply with ANSI and OSHA standards?
A. Yes, all product LEM Products Inc manufactures will default to be in compliance with ANSI and OSHA standards.
Q. Are signs, labels and tags required to meet OSHA and ANSI codes?
A. OSHA standards mandate that the workplace must be properly marked for employee safety. Failure to comply with OSHA standards could cost your company thousands of dollars in fines or result in serious injury or death to an employee.
OSHA (Occupational Safety and Health Administration) was formed in 1970 to “save lives, prevent injuries and protect the health of American workers.” (Link to OSHA LOTO standard? https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.147)
ANSI Standard Z535 gives specific guidance for the creation and use of safety identification tags, labels and signage. ANSI’s Z535 signal words and associated design standards are made to interface seamlessly with the International Organization for Standardization (ISO) – making ANSI’s DANGER, WARNING, CAUTION and NOTICE standards the most widely used and accepted in the world.